Head of Operations in a Leading Commercial Bank in Nigeria - FITC Nigeria

FITC Nigeria - was established in 1981 as a non profit organisation limited by guarantee, based on the Company's Act of 1968, in response to the recommendations of the Pius Okigbo Committee set-up by the Federal Government of Nigeria to review the Nigerian financial system. It is owned by the Banker's Committee, which comprises of the Central Bank of Nigeria, the Nigeria Deposit Insurance Corporation, all licensed banks and discount houses in Nigeria.

Our client, one of the commercial banks in Nigeria, is looking for young, vibrant, and intelligent men and women to fill the available position below:

Job Title: Head of Operation

Location: Nigeria

Job Summary

• The candidate would be responsible for quality customer service delivery in the branch, ensuring conformity with the bank's laid down procedures/processes and regulatory guidelines and provide overall leadership/direction at the branch level and continually enhance team performance to delight customers through excellent banking hall touch point experience.

Full Description

• The candidate will ensure effective/efficient implementation of bank-wide policies with respect to branch operations; Supervise activities of operations staff to ensure timely and efficient service delivery to customers.
• Ensure that branch ATMs are functional at all times and faults timely escalated and resolved;
• Ensure effective branch cash management - no cash outs, adherence to Cash on Premises limits (obtain necessary approvals for excess), prompt evacuations etc.;
• Ensure branch General Ledger accounts are proofed daily, weekly and monthly (as applicable) and aging items reviewed for timely resolution.

Technical Requirements

• The candidate will ensure effective/efficient implementation of bank-wide policies with respect to branch operations. Supervise activities of operations staff to ensure timely and efficient service delivery to customers.
• Ensure that branch ATMs are functional at all times and faults timely escalated and resolved.
• Ensure effective branch cash management - no cash outs, adherence to Cash on Premises limits (obtain necessary approvals for excess), prompt evacuations etc.
• Ensure branch General Ledger accounts are proofed daily, weekly and monthly (as applicable) and aging items reviewed for timely.
• The candidate would be responsible for quality customer service delivery in the branch, ensuring conformity with the bank's laid down procedures/processes and regulatory guidelines and provide overall leadership/direction at the branch level and continually enhance team performance to delight customers through excellent banking hall touch point experience.

Educational Qualifications

• Candidate must have a BA/B.SC in any discipline with a minimum of Second Class -Lower or HND Upper Credit with an MBA/ACA/CIBN.
• In addition, He/She must have a minimum of 4 years' experience in banking operations.

Behavioural Requirements:

• Candidate must have Good knowledge and understanding of banking operations (domestic and international); show excellent customer service capabilities; must have good negotiation and conflict resolution skills.
• Good Oral & Written communication skills.
• Excellent administrative skills.
• Good documentation and process management skills.
• Capacity for absorbing and managing pressure.
• High level of integrity/Sense of Responsibility.

Application Closing Date
30th May, 2014.

Method of Application
Interested and qualified candidates should:
Click here to Register and Apply online

Note: Each applicant is required to apply for only one position, as multiple applications are not permitted. Only shortlisted applicants will be contacted.